Meet the Business: Bringing Compassionate Home Care to Walton-on-Thames

In our Meet the Business series, we shine a light on the people who make the local community in Walton-on-Thames so special. This month we spoke with Tracy Lezar from Walfinch Kingston & Weybridge, a home care provider dedicated to delivering compassionate, personalised support to people in their own homes in a geographical area which spreads from Kingston to West Byfleet (and if you haven’t spotted their office on the High Street it is above Esquires Coffee Shop) with Walton, Hersham and Weybridge there biggest area of clients receiving their care services.

For Managing Directors Tracy and Kathleen, the business is built around a simple but powerful idea: everyone deserves care that is tailored to their individual needs and delivered with dignity, compassion, and respect.

A Business Rooted in the Community

Tracy has been living and working in Walton for the past six years and quickly grew to appreciate what makes the town such a great place to live and work.

“The area is beautiful for walking, with charming surroundings and plenty of green spaces to enjoy,” she explains. “The high street is just the right size — it has all the popular shops you need while still maintaining a friendly, community feel.”

Walton offers a blend that many towns struggle to achieve. It retains the atmosphere of a close-knit community while still providing the convenience and accessibility people need in everyday life. Its excellent transport connections mean that residents and businesses benefit from easy access to London as well as the nearby M25, making travel across the UK straightforward.

For Tracy, this balance of community spirit and connectivity is one of the reasons Walton is such an ideal place to run a business that focuses on supporting local people.

Enjoying Walton’s Natural Beauty

When Tracy has a little free time during the day, she likes to take advantage of one of Walton’s greatest assets — the river.

A walk along the towpath beside the River Thames is her favourite way to unwind and enjoy the local scenery.

“Going for a walk along the towpath up and down the river is one of my favourite things to do when I have an hour or two to spare,” she says.

The Thames has long been a defining feature of life in Walton, offering peaceful walking routes, beautiful views, and a sense of calm just moments away from the bustle of the town centre. For many residents, a stroll along the river is the perfect way to reset after a busy day.

And if that walk happens to include a coffee stop, Tracy already has the perfect place in mind.

A Favourite Local Coffee Spot

One of Tracy’s favourite places in town is Surrey Coffee, a popular local café known for its welcoming atmosphere and high-quality food.

“Surrey Coffee is always a pleasure to visit,” Tracy says. “The food is consistently good, the staff are friendly and welcoming, and the owner is present in the business every day. It really shows in both the quality and the atmosphere.”

Independent businesses like Surrey Coffee play an important role in Walton’s high street, helping to create the warm, community-focused environment that residents and visitors enjoy.

A Walton Moment Not to Miss

For anyone visiting Walton for the first time, Tracy has one recommendation that captures the magic of the area in a single moment: “The sunset by the river should not be missed.”

As the evening light reflects across the Thames, the riverside becomes one of the most peaceful and picturesque spots in town. It is a simple pleasure, but one that perfectly captures the character of Walton-on-Thames.

The Story Behind Walfinch Kingston & Weybridge

The decision to start Walfinch Kingston & Weybridge was inspired by Tracy’s longstanding connection to Surrey.

“We have family and friends in the Surrey area and have visited regularly over the years,” she explains. “Through those visits we came to appreciate the community and recognised the opportunity to establish a franchise here.”

The goal was to bring high-quality, personalised home care services to a community that Tracy already knew and valued.

Home care is becoming increasingly important as more people wish to remain independent and continue living in their own homes for as long as possible. Walfinch helps make that possible by providing flexible care services that adapt to the needs of each individual.

Bespoke Home Care Services

One of the things that makes Walfinch Kingston & Weybridge different from many other care providers is its commitment to truly personalised support.

“We offer bespoke care that is individually tailored to meet the unique needs of each client,” Tracy explains.

The services provided by Walfinch include:

• Respite care for families who need short-term support
• Full-time home care
• Live-in care for those who require ongoing assistance
• Companionship services that provide social interaction and support

By offering a wide range of services, the team can provide the right level of care for each situation.

“No two clients are the same,” Tracy says. “Our goal is to ensure that every care plan reflects the individual needs, preferences, and circumstances of the person receiving support.”

This flexible approach allows clients to maintain independence while still receiving the care they need.

The Team Behind the Care

While the services are important, Tracy is clear that the real strength of the business lies in the people delivering that care.

“Our care team is truly dedicated and they are at the very heart of what we do,” she says.

Providing home care requires more than just professional skill. It also requires compassion, patience, and a genuine desire to help others. Tracy believes these qualities are what make her team stand out.

“Their commitment, compassion and professionalism make a real difference to the families we support.”

For many clients, carers become trusted companions and a vital part of daily life, which is why building the right team is so important.

A Guiding Principle

Every business has a philosophy that guides its work. At Walfinch Kingston & Weybridge, that philosophy is captured in a simple but meaningful mantra:

“Compassionate care, delivered with dignity and heart.”

It is a phrase that reflects the values the team brings to their work every day.

Proud Moments Along the Way

When asked what achievements make her most proud, Tracy doesn’t mention growth targets or expansion plans. Instead, she points to something far more personal — the feedback from the people her team supports.

“We are incredibly proud of the reviews we receive on our Google page and on Homecare.co.uk,” she says.

Clients and their families regularly share positive feedback about their experiences with Walfinch, praising the care, reliability, and support provided by the team.

“The glowing reviews reflect our commitment to delivering compassionate, high-quality support,” Tracy explains. “Knowing that we have made a positive difference to someone’s life is what matters most.”

Here are just a few example of the glowing reviews Walfinch receive:

“I was recommended the services of Walfinch carers and I have been very happy with them. From the initial consultation where I voiced my concerns about my husband’s physical health problems and his dementia, all were dealt with. The carer who now comes in every Wednesday afternoon, to allow me to go to my quilting class, is very caring with a lovely sense of humour. I would certainly recommend Walfinch to anyone in need of first class care.”

“I am delighted and so grateful for the care, kindness and support provided by the Walfinch team for my nieces and, indeed, myself. Without their commitment and passion to improve the quality of my nieces’ well-being, they would not have been able to stay in their own home. I highly recommend them; their carers deliver an exemplary service each and every day.”

“I really didn’t know where to start when I began looking for someone to help support my mum, but fortunately Walfinch came up on my internet search, and I’m so happy they did! Right from my initial enquiry the team demonstrated real understanding of the issues around introducing carers into an elderly person’s routine, and I was quickly reassured that they would find just the right person for Mum, and they certainly have! Mum views her carer as a friend and looks forward to her visits. Support is given in a sensitive way and Mum always feels respected and never patronised or talked down to. From my point of view I feel confident that at times when I’m away or busy, Walfinch will step in and provide the help we need.“

Supporting Independence at Home

As communities like Walton-on-Thames continue to grow and evolve, services that support people in maintaining independence become increasingly important.

Through Walfinch Kingston & Weybridge, Tracy and her team are helping ensure that residents can continue to live comfortably and confidently in their own homes, surrounded by familiar places and routines.

It is work that often happens quietly behind the scenes, but its impact can be life-changing.

And in a community like Walton, businesses that put people first are exactly what make the town such a special place to live.